MODGATE Single Modbus Bridge
MODGAT • BLOCK
Set it up
We have not published a step-by-step guide for this product yet. Its datasheet covers the specifications, and our team can walk you through installation: get in touch and we will help directly.
Warranty and service
Hardware Warranty
All MaxLinc EDGE and BLOCK environmental data loggers come with a 24-month limited warranty from the date the device is claimed (registered) to your MaxLinc account. The warranty covers defects in materials or workmanship under normal use and maintenance. If a product or part is found to be defective during the warranty period, we will repair or replace it at no charge.
What the warranty does not cover
- Consumable parts, such as batteries or hanger stickers.
- Cosmetic damage, including scratches or cracked or broken enclosures.
- Damage caused by accidents, abuse, misuse, liquid contact, fire, earthquakes or other external causes.
- Defects caused by tampering or repairs performed by unauthorized persons.
For replacement products or parts, the remaining warranty of the original product or 180 days from the date of replacement or repair, whichever is longer, will apply.
Have this ready
- The Serial Number and DUID from the device label.
- Your MaxLinc order number or purchase date.
- What the device is doing, and what you expected it to do.
- A screenshot of the device card in app.maxlinc.com, if it is registered.
Then email Support@MaxLinc.com or call 1-888-365-8880.
Questions about this product
Setup & connectivity
How hard is setup?
Tool-free and quick. For WiFi you connect the device to your network in the app and you're monitoring in minutes — no installer needed. Cellular units connect themselves over the built-in eSIM.
What are the WiFi requirements?
The device joins any standard 2.4 GHz network (it does not use 5 GHz). During setup you briefly connect your phone to the device's temporary hotspot, a setup page opens, and you pick your network and enter the password. A short beep pattern confirms success.
Can a cellular unit fall back to WiFi?
Yes. Cellular units can also connect to WiFi and roll over between the two automatically, so you keep coverage if one path drops.
Is the data real-time?
Alarms are effectively real-time — a threshold breach uploads and alerts you immediately. Routine readings upload on a sync interval you choose (1 minute to 24 hours), set separately from how often the device records, so more frequent syncing gives finer data at the cost of battery.
What happens if the internet or power drops — do I lose data?
No. The logger keeps recording to internal memory while offline (tens of thousands of readings) and uploads everything it missed as soon as it reconnects, so your history has no gaps.
Alarms & alerts
How will I be alerted if something goes wrong?
By SMS text, automated phone call, email and mobile push notification, plus an audible buzzer and visible alarm on the device itself. Alerts repeat until the reading is back within your limits; anyone can acknowledge an alarm with a note, and the log keeps their name, the time and the comment.
Can I send alerts to more than one person?
Yes. Each person is added by sharing the device with them, and each controls their own text, call and push preferences. With Premium (included for the first year, and always included on cellular) you can add as many people as you like. On the free Standard tier, people already on the list keep their alarms, but adding someone new needs Premium.
Will I get flooded with false alarms?
No — the system has a four-level alarm engine: instant (threshold cross), persistent/delayed (only if the condition holds), trend/drift (warns before a limit is breached), and event-based (flood or door contact). Cumulative time-weighted alarms are also available, such as an 8-hour average CO2 exposure.
Will it tell me if a device goes offline?
Yes. A no-connection alarm notifies you if a device hasn't reported within an expected window, and low-battery and power-change alerts are also available.
Is there a compliance audit trail?
Yes. When someone acknowledges an alarm, the who, when and why is written to a tamper-proof, read-only record that can't be edited or deleted — built to support FDA 21 CFR Part 11 and insurance requirements.