Alarms and subscriptions, made simple
Every device starts with a full year of Premium, free. Here is what happens after that, what each plan includes, and how text and phone-call alarms are paid for.
These plans apply to EDGE and BLOCK monitors. NFC MicroTherm tags and the cellular water meter have their own terms.
- Push notificationFreeWalk-in Cooler is above 5 °C (41 °F)
- EmailFreeAlarm: Walk-in Cooler, 7.4 °C (45.3 °F)
- Text message~1.5¢Walk-in Cooler 7.4 °C (45.3 °F), above limit
- Phone call~3.7¢Automated voice alarm
Year one is on us
Every device includes one year of Premium, free. The year starts the day you activate the device, not the day you bought it.
Same start for everyone
Month 12 is the fork
Alarms never wait for a plan
WiFi or cellular decides what comes next
Both start the same way. At month 12 they part ways.
WiFi devices
Upgrade optional$0after year 1
if you do nothing. Premium stays optional.
Year 1
Premium access, free.
After year 1
Rolls over to the Free Standard tier automatically. Nothing to cancel.
Anytime
Upgrade to Premium for about $17.78/year (about $1.48/month), billed annually.
Keeps measuring and alerting after year 1.
Cellular devices
Required from year 2~$2.22/month
billed annually as about $26.67/year, from year 2. Unlimited global data included.
Year 1
Premium access, free.
At registration
Add payment details to keep the cellular service active. You are not charged until the first year ends.
After year 1
A paid subscription keeps the device active, with an unlimited global data plan included.
Premium is included in the subscription.
Why cellular has no free tier
No surprise charge
WiFi keeps working
Premium vs Free Standard
Four differences. Live readings and alarms work on both.
Global cellular connectivity
- Premium
- Included (cellular devices)
- Free Standard
- Not available
Data history
- Premium
- Full history
- Free Standard
- Last 45 days only
Reporting
- Premium
- Advanced reports
- Free Standard
- Raw data download (Excel, last 45 days)
Team sharing
- Premium
- Share with unlimited new team members
- Free Standard
- No new members (existing shares stay active)
| Feature | Premium~$17.78/yr WiFi · ~$26.67/yr cellular | Free Standard$0 · WiFi only |
|---|---|---|
| Global cellular connectivity | Included (cellular devices) | Not available |
| Data history | Full history | Last 45 days only |
| Reporting | Advanced reports | Raw data download (Excel, last 45 days) |
| Team sharing | Share with unlimited new team members | No new members (existing shares stay active) |
How far back you can look
12 report types on Premium
- Food Safety
- Vaccine Temperature
- VPD
- Min/Max/Average Daily
- Transport Log
The other seven: Hourly Report, Detailed readouts, Peak Points Report, Light and UV Exposure, Custom Interval Report, Multi-Sensor Data Consolidation and AI Deep Dive. VPD needs a humidity sensor, and Light and UV Exposure a light sensor.
Your team stays
Free still exports
Upgrade whenever you need it
Four ways to hear about it
Push notifications and email are free on every device and every plan. Texts and phone calls are pay-as-you-go.
Push notification
Freeon every plan
Alerts from the MaxLinc app, straight to your phone.
Freeon every plan
An alarm email for every alert, whatever plan the device is on.
Text message (SMS)
~1.5¢per message
Paid from your prepaid alert credit.
Phone call
~3.7¢per call
An automated voice call, paid from your prepaid alert credit.
Alert credit on us: about $3.70
Every device comes with about $3.70 of free credit for texts and phone calls, enough for 250 text messages.
250
text messages
250 texts = ~$3.70
or
100
phone calls
100 calls = ~$3.70
or
150 + 40
texts and calls, mixed
150 texts + 40 calls = ~$3.70
Start with about $3.70
Each alert takes a little
Top up anytime
If the balance reaches zero
Email and push still get through
Top up before it matters
Four common mix-ups
What people often assume, and what really happens.
Myth · Year two on WiFi
When the free year ends, my WiFi device stops working.
Fact · Year two on WiFi
It moves to the Free Standard tier by itself and keeps measuring and sending alarms.
Myth · Running out of credit
If my credit reaches zero, I get no alarms at all.
Fact · Running out of credit
Email and push notifications keep coming. Only texts and calls stop until you top up.
Myth · Cellular billing
I am charged the day I register a cellular device.
Fact · Cellular billing
You add payment details at registration, but nothing is charged until your first year ends.
Myth · Sharing
Moving to Free Standard removes my team.
Fact · Sharing
Existing shares stay active. You just cannot add someone new until you upgrade.
Quick answers
Is there a free plan?
Yes, for WiFi devices. After the first year of Premium, a WiFi device rolls over to the Free Standard tier automatically and stays there unless you upgrade. Cellular devices have no free tier: from year two they need a paid subscription to stay active.
When does my free year of Premium start?
On the day you activate the device, not the day you bought it.
How much does Premium cost?
On a WiFi device, Premium is about $17.78 a year (about $1.48 a month), billed annually, and you can upgrade at any time. On a cellular device, the subscription is about $26.67 a year (about $2.22 a month), billed annually; it includes Premium and an unlimited global data plan.
Why does a cellular device need payment details at registration?
So its cellular service stays active when the free year ends. You are not charged anything until that first year is over.
What do I keep on the Free Standard tier?
Live readings and alarms keep working. Data history and the raw data download in Excel cover the last 45 days. Advanced reports and adding new team members need Premium; people you already shared the device with keep their access.
Are email and push alerts really free?
Yes. App push notifications and email alerts are free for every device, whatever its plan.
How much do text and phone-call alarms cost?
A text message (SMS) costs about 1.5¢ and a phone call about 3.7¢, paid from prepaid credit. Every device comes with about $3.70 of free credit, which covers 250 text messages.
What happens when my alert credit runs out?
Text and voice alerts stop, but email and push notifications keep coming. You can top up from My Profile in the MaxLinc app at any time.
Prices are per device. Amounts in US dollars are approximate and may differ slightly from your card statement.
These plans apply to EDGE and BLOCK monitors. NFC MicroTherm tags and the cellular water meter have their own terms.
Ready to top up or upgrade?
Both are done from My Profile in the MaxLinc app. Questions first? A real person answers.