Shipping & Returns Policy
Last updated: October 11, 2026
Shipping Policy
Order Processing: In-stock orders are processed and shipped within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. NFC 50-packs can also be backordered when out of stock; a backorder ships in about 60 days. You will receive another notification with tracking information when your order has shipped.
Shipping Rates: Orders shipping to the United States are priced and charged in US dollars. Free standard shipping is automatically applied to US orders over $100; smaller orders pay a flat shipping rate, shown at checkout before you pay.
Delivery Estimates: Once handed off to the courier, transit times are entirely dependent on their service networks. While standard delivery generally takes 3 to 5 business days within North America, we cannot guarantee exact delivery dates. Our responsibility for the parcel ends when it is handed to the courier.
International Shipping: We currently ship to Canada and the United States. For international orders outside these regions, please contact our support team.
Faster Shipping (US addresses): At checkout you can choose a faster, paid UPS service, such as UPS Expedited or UPS Express Saver, priced live by UPS. The service you choose replaces the standard shipping line, and you pay the price shown at checkout.
Duties, Customs & Tax (US orders): Logger orders are not shipped duties-paid: any local duty or tax billed on delivery is yours. Every US shipment includes a CUSMA certificate, and our Canadian-made loggers are exempt from US duty. Orders that include NFC 50-packs ship DDP (Delivered Duty Paid): duties and customs fees for the whole order are included, so there is nothing to pay at delivery. We collect no sales tax on orders shipped outside Canada.
Returns & Refunds
30-Day Return Window & Condition: We accept returns and exchanges up to 30 days after delivery. We accept returns for both defective products and non-defective products. To be eligible for a return or exchange, the item must be in new, unused condition, and in its original packaging. A data logger you registered or activated in the app still counts as new, as long as it has not been physically installed. Installed water meters and activated NFC tags (they are single-use) cannot be returned.
Return Method & Shipping: To initiate a return, please contact us at Support@MaxLinc.com. All returns are sent by mail and we cover the return shipping - your returns are free. We do not charge any restocking fees.
Refunds & Processing: Once your return is received by mail and inspected, we will process your refund. It is refunded through PayPal, which processed your payment, within 7 days.
Cancel or Change an Order: To cancel or change an order before it ships, email Support@MaxLinc.com with your order number. An order cancelled before it ships is cancelled free of charge.
Hardware Warranty
All MaxLinc EDGE and BLOCK environmental data loggers come with a 24-month limited warranty from the date of purchase (your invoice date). Registering the device in the app does not start or change the warranty. Accessories and NFC tags carry the same warranty. The warranty covers defects in materials or workmanship under normal use and maintenance. If a product or part is found to be defective during the warranty period, we will repair or replace it at no charge.
What the warranty does not cover
- Consumable parts, such as batteries or hanger stickers.
- Cosmetic damage, including scratches or cracked or broken enclosures.
- Damage caused by accidents, abuse, misuse, liquid contact, fire, earthquakes or other external causes.
- Defects caused by tampering or repairs performed by unauthorized persons.
For replacement products or parts, the remaining warranty of the original product or 180 days from the date of replacement or repair, whichever is longer, will apply.
Contact Us
If you have any further questions regarding our shipping and returns policy, or if you need to initiate a return, please contact us at:
Support@MaxLinc.com
888-365-8880 · +1 (604) 210 2242