Privacy Policy

MaxLinc knows you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By using or accessing the MaxLinc Service in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Service. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we do not own or control or people we do not manage.

Information that MaxLinc Collects

In General. We may collect personal information that can identify you such as your email address, phone number, location, and other information that does not identify you. When you provide personal information through our website, it is stored on our servers, which are only in Canada. The service providers named in this policy (PayPal for payments, Google Analytics and Microsoft Clarity for site analytics, the outside AI provider that writes chat and help answers, and IPinfo for the fraud-prevention IP lookups described below) process what they receive under their own terms. The information we learn from customers helps us personalize and continually improve our services. By agreeing with these terms and conditions you are giving us your consent for collecting and handling this information. Here are the types of information we collect:

• Information You Provide: We may collect and store any personal information you enter on our website or provide it to us in any other manner. This includes identifying information, such as your name, address, e-mail address, telephone number, credit card information, and other personally identifiable information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information you provide for such purposes as responding to your requests, sending you notifications and improving our services, and communicating with you. Your email address is securely used as your username for logging into the Service and to send you important system notifications.
• Information from your meters and datalogger: Your dataloggers are constantly measuring, recording, and sending data to MaxLinc servers depending on their model, sensors, and their medium for connecting to the internet. These data are stored on our servers and are associated with the serial number of your device. As the owner of the device you can always delete your device from your account and all the collected data from your device will be deleted from our servers. Your devices depending on their model might send information about their IP, geographical location, geo location coordinates, list of WiFis, Bluetooth devices, and Cellular antennas of their surrounding to our servers. We tag the sensors on the map using this geographic data for ease of management of your devices based on their location. You can delete and disable the geographical location by turning "Off" the "Location" switch without deleting other data coming from your device. Storing location is by default activated for all MaxLinc devices. All geographical information associated with a device can be deleted by turning "off" the location switch or deleting the device from your account. MaxLinc might use this information to improve its services.
• Information from other sources: We may also periodically obtain both personal and non-personal information about you from affiliates including business partners, contractors, and other third parties. Examples of information that we may receive include updated delivery and address information, purchase history, and additional demographic information. Use of cookies and other technologies to collect information. We use various technologies to collect information from your computer and about your activities on our site.
• Information collected automatically: We automatically collect information from your browser when you interact with us and visit our website. This information includes your IP address, your browser type, and language, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring website address.
• Other Technologies: We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon.
• Cookies: When you visit our website, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies.
• Monitoring: This site is being monitored by one or more third-party monitoring software(s), and may capture information about your visit that will help us improve the quality of our service.

MaxLinc Information Sharing Policy

In general. We may use the information that we collect about you to deliver the products and services that you have requested; to perform analysis of our service to improve the quality and security of our services; to manage your account and provide you with customer support; to communicate with you by e-mail, postal mail, telephone, and/or mobile devices; to enforce our Terms and Conditions; to manage our business; and to perform functions as otherwise described to you at the time of collection.

We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out. We may share personal information with:

• Authorized service providers
• Marketing Affiliates
• Business partners
• Service Professionals
• Direct mail partners

Other Situations: We also may disclose your information in response to a subpoena, court order, or request for cooperation from law enforcement; to defend against legal claims; when we believe disclosure is appropriate in connection with efforts to investigate illegal activity, fraud, or other wrongdoing; or in connection with a substantial corporate transaction, such as the sale of our business.

Analytics & Session Recording

To understand how visitors use our site and to improve it, we use Google Analytics and Microsoft Clarity. These services use cookies and similar technologies to collect usage data — such as pages viewed, time on page, clicks, scrolling, device type and approximate (city-level) location, along with aggregated session recordings and heatmaps showing how our site is used. This information is pseudonymised and used only to improve our website and your experience; we do not use it to identify you personally. Microsoft Clarity processes this data in accordance with the Microsoft Privacy Statement. You can opt out at any time using your browser's privacy / Do-Not-Track settings or a tracking blocker.

Website Chat

When you use the chat on our website, our AI assistant answers first and its messages are labelled as AI; you can ask for a person at any time. Our servers are only in Canada; the AI that writes chat and help answers uses an outside AI provider. We receive your messages, any files you send, the email and name you give us, and technical data such as your IP address, browser and the page you were on. We use them to answer you, to follow up on your question, and to improve our help articles (using de-identified questions only). To write answers, the AI assistant sends the text of the conversation (without your email or phone number) to our AI service provider, OpenRouter, and the AI model provider it uses, who handle it under their own terms. Replies written by our team may also be drafted with AI and are checked before they are sent. We send you news and offers by email only if you tick the box in the chat form, and you can unsubscribe at any time. We keep chat records for up to 24 months after your last message. To access or delete your chat records, email Support@MaxLinc.com.

Marketing Emails

We send news and offers by email only to people who said yes: by ticking the optional, unticked box on our checkout, contact, quote or dealer forms, the newsletter or welcome-offer box, or the chat form. We keep the wording you agreed to and the date. Every marketing email from MaxLinc Technology Solutions Inc. names us, gives our mailing address and has an unsubscribe link, and you can unsubscribe at any time. Messages about your orders, account, subscriptions and device alarms are not marketing and continue after you unsubscribe.

Fraud Prevention

When you place an order or send our contact, quote or dealer account form, our server adds fraud-prevention details to the internal email our team receives: your IP address; the approximate location of that IP address (country, region, city and time zone) and the name of the internet provider or network it belongs to; the time zone, clock time and languages your browser reports; your browser, operating system and type of device (from the information every browser sends); your screen size; and the page you sent the form from. The location comes from Cloudflare, which delivers our website, and from a lookup of your IP address at IPinfo (ipinfo.io), an IP location service. We use these details only to spot fraudulent orders and fake requests, never for marketing, and only our team sees them. For contact, quote and dealer requests they are also kept with your message in our message archive; for orders they are kept only in that internal email. They are kept for as long as the message or email they belong to.

Information Security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software and firmware, which encrypts the information you enter. It is important for you to protect against unauthorized access to your password and your computer. We encourage you to use "https" to access our web application. MaxLinc bears no responsibility for breach of information if you use "http" to access the application.

Accessible Information & Account Deletion

If you have an online consumer account with us, you have the ability to review and update your personal information online by logging into your account. You can also choose to have your account deleted directly through the application's account settings page or disabled by contacting Support@MaxLinc.com. After you deactivate your account, you will not be able to sign into our website or access any of your personal information.

Children's Privacy

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.

How to Contact Us

If you have any questions about this Privacy Policy or our information-handling practices, please contact us by e-mail or postal mail as follows:

Privacy Policy Inquiry
MaxLinc Technology Solutions Inc.
2-3304 Cambie St., V5Z 2W5
Vancouver, BC, Canada
Support@MaxLinc.com